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| The Complaint Process: Actions You
Can Take. |
| 1. |
Public Service Commission/Public Utilities Commission |
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Filing a complaint in most states is simple and can
be done through the Public Service Commission's web site. TeleTruth
provides an alphabetical listing of
State Commissions. |
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Sample
Letter |
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| 2. |
Federal Communication Commission |
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FCC Complaint Center: http://www.fcc.gov/cib/consumerfacts/howtofile.html |
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Sample
FCC Letter |
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The FCC's Complaint Center Requires the following in a letter:
- Your name, address and the telephone number or numbers involved
with your complaint;
- A telephone number where you can be reached during the business
day;
- The name of the local telephone company; (if telephone related)
- Specific information about your complaint, including the names
of all companies involved with your complain;
- Names and telephone numbers of the company representatives that
you contacted, the dates that you spoke with these representatives,
and any other information that would help process your complaint;
- Indicate the relief that you are requesting, such as a credit
or refund;
- Include a copy of the bill(s) listing the disputed charges;
and
- Calls placed from a telephone location, such as a hotel, motel,
convenience store, airport, etc., you should include: the name
of the Operator Service Provider providing long distance service
for that telephone; the name, address and telephone number for
the hotel, convenience store or entity where the telephone is
located; and the number on the telephone, and the telephone vendor
(if identified on the telephone).
If you have already taken the time to write down your problems
as we suggested in Stage One, then you should include that with
whatever you file. As you will see, it is also required in virtually
all state complaint forms.
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| 3. |
Other Steps and Tactics: |
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Call A Lawyer Depending on the case, a lawyer
may be needed to help to settle the issue. Make sure you find a lawyer
with Telecom expertise. |
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Tell The Phone Company You Intend To File A Complaint.
Tell the phone company that you know all about filing a complaint
with the (FCC for interstate, PSC for local) from Teletruth. Just
by saying this you will at least be taken a bit more seriously. |
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Tell The Press Your Story… And Tell The Phone Company You
Are Intending To Do This. Of course you should tell it in the
TeleTruth War Room, but, depending on how absurd the story is, the
more the media might want to cover it.
Case in point --- a woman called that her phone number had been
given to someone else, and her father had a heart attack and the
other person didn't call her to tell her. ---even though she had
called the phone company and got totally ignored.- She had it on
the consumer shows and the next day she had her old number back.
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