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  Send Us Your Phonebills -Verizon
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That's right. We got over 1,000 phone bills and it will take us months to get back to most of you. We're a volunteer group and this response is literally 10 times larger than we received in previous campaigns.

So, we're sorry for those of you still interested in our offer. We hopefully will start up this campaign again in the Spring of 2005.

And if you already sent us your bill --- Please be patient. We're trying to get back to everyone, but it will take some time... But thank you for working with us on this.

The Auditing Team at Teletruth.





Dear Verizon Customer,

  • Did you know that approximately 50% of all phonebills have mistakes that cost you money and you could be owed a substantial refund?
  • Did you know that the Public Service Commissions and the FCC have known about this problem but chose to ignore it?

We are not a phone company trying to get your business. And we are not going to give your phonebills to anyone to have them bother you.

Teletruth is a customer advocacy group who has decided to document these issues, and make the regulators fix these problems. The Federal Communications Commission and other government agencies have ignored these issues and this may be our best chance to fix a chronic problem that has existed for years. Teletruth needs your help to collect evidence and send it to the FCC and state regulators.

Join our "send us your phone bill" campaign. You can make a difference and possibly even get a refund.

This is how the "send us your phonebill" campaign works:
This is a FREE service. Verizon customers who live in the original Verizon territories (NYNEX and Bell Atlantic Customers) should submit one complete copy of their monthly local service phone bill. Teletruth's policy is to thoroughly protect the privacy rights of customers who submit phone bills in order to participate in the program.

Send your phonebill to:

Teletruth New Jersey

27 Mill Road,Lambertville, NJ 08530

If you have questions you can call Teletruth New Jersey chapter at: Tom Allibone 1-800-FYI-AUDIT

It is important that consumers send us their original phone bills. It will not be returned unless you provide a self addressed stamped envelope. Do not send your long distance phone bill, unless it is part of your Verizon bill. And make sure you pay the bill before sending it to us.

We will need the full name of the person responsible for the bill. For residential consumers, we will need a daytime reach number, the best time to call you and your email address if you have access to the Internet. For small businesses, we will need the actual name of the company (as printed on the phone bill), a primary person who can act on your behalf, a reach number, fax number and email address if you have access to the internet.

If Teletruth finds billing errors on the customer's phone bill, the customer will be contacted and the bill will be provided to the FCC as evidence. In addition, Teletruth will work on the customer's behalf to secure a refund. Account information will not be shared with any outside party, (except the FCC) without written notification.

If Teletruth performs an audit of a customer phone bill, the customer will be required to sign a "Letter of Agency" and an "Auditing Agreement" authorizing our auditors to request additional billing records and negotiate a settlement. There is absolutely no charge for you to participate in the "send us your phone bill" campaign.

If Teletruth recommends that your phone bill be audited, LTC Consulting will conduct the audit on behalf of Teletruth. LTC Consulting is recognized as one of the top auditing firms in the country and has helped New Jersey consumers secure over $10 million in refunds.

Teletruth fees for these services are 50% of the monies refunded. NO fee applies if we do not get the customer a refund.

And think about joining Teletruth, so we can create change in the telecommunications and broadband industries.

So, please help us help you.

Tom Allibone, TeleTruth Auditing Division, Founder New Jersey Chapter
Bruce Kushnick, Chairman, TeleTruth, Executive Director, New Networks Institute

To Contact TeleTruth by Email:

Privacy/Legal Issues
By sending Teletruth your phone bill, you agree to allow Teletruth to use your the charges on your phonebill , to the FCC, state regulators, federal trade commission and states attorney general. Your account information (who you are, phone number, where you live, etc.) is treated as confidential and will not be provided to anyone without your written permission. Teletruth uses the services of LTC Consulting to perform all phone bill reviews and phonebill audits.

In order to accept a customer bill as evidence, the FCC , state regulators and consumer protection organizations may require an affidavit. If such event requires an affidavit, Teletruth will prepare the affidavit and you will be contacted to have an authorized customer will sign it.

Teletruth cannot return your phone bill unless you provide a self addressed stamped envelope.

If the Teletruth auditors discover billing errors, you will be contacted. If it is agreed that Teletruth will remove the billing errors and negotiate a refund, the Teletruth auditors will provide a letter of agency and audit agreement for signature. Without a signed letter of agency, Teletruth cannot discuss the details of your account with the carrier, make changes to your account

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