SUMMARY:

Are you paying for a phone service that are inoperative --- no longer in use, damaged or simply doesn't exist? This case is specifically about special circuits commonly known as non-switched analog circuits. See the FAQ.

MOST IMPORTANT: If you have one of these circuits, you must determine if the current circuit is working or whether you are being billed for something that is no longer in service. Teletruth has set up a hotline to help customers through this process as well as audit phone bills for further mistakes --- and refunds.

The refunds can be large: For example, if a customer is paying for an inoperative burglar alarm circuit, they could be entitled to refunds ranging from $600 or over $2,300 for a low-speed data circuit.

• Notice To Verizon NJ Customers --- Did you receive this in the mail?
• Read the Press Release
• One Page Fact Sheet
• See a Verizon, New Jersey phone bill with an inoperative circuit. This customer is being billed for a circuit that is 'non-existent', it is not in use. It is obvious that no customer could tell from this bill if the circuit was in use.
• See a picture of a non-existent wire that is being charged to a customer.
• Read the Notice, Order of Pendency --- Here are a notice, etc. If you are a member of the class you should receive a notice by October 4th, 2006.
• Learn more about Teletruth's phone auditing.
• Missing Discount Class Action Suit Against Verizon, NJ --- The first case was officially settled on July 2004. We found that approximately 40% of small businesses (under 5 lines) in New Jersey were missing their discounts.

Learn more about phone bill issues and Teletruth: Teletruth is one of the leading experts in phone bill charges in America. We've published ebooks, reports, and have filed complaints on both the state and federal level to clean up phone bills and make them accurate and readable, as well as lower the costs for many services, from the FCC Line Charge (which doesn't go to the FCC) to the Universal Service Fund.