Tom Allibone, Director of Audits:firstname.lastname@example.org
Bruce Kushnick, email@example.com
Information Page and FAQ About the Case and HOTLINE.
New Jersey Settles Class Action Alleging Overbilling for Special
Sets up Customer Hotline:
Are You Owed Money From Verizon, NJ?
New Brunswick, NJ - In July, the Superior Court of NJ, Middlesex
County approved a groundbreaking statewide settlement in a class
action lawsuit against Verizon New Jersey, Inc. The lawsuit
alleged that Verizon continued to bill customers for circuits
that were no longer being used. The settlement agreement provides
significant benefits to Verizon customers throughout New Jersey.
will be contacting NJ customers who are a member of the class
the week of October 2, 2006..
last five years, Teletruth's phone bill audits and surveys have
found that many customers are paying for services that are non-existent,
inoperative, or are being billed at improper rates. Inoperative
services may include non-switched analog circuits that have
been removed, destroyed, or used for other purposes. These can
include burglar alarm circuits, telemetry circuits that are
used for remote meter reading or control signals, private lines
that are used as an automatic ringdown circuit, like a hotline,
radio tie lines, off-premise extensions that connect to an answering
service and data circuits.
What is a special circuit and does your company have one?
worked with the Washington DC law firm of Mehri & Skalet,
PLLC and other law firms that were appointed by the Court to
serve as class counsel to represent all Verizon NJ customers
affected by this litigation. Teletruth was instrumental in identifying
the "circuits" problem and supplying telecom expertise
to the plaintiffs' counsel team.
terms of the settlement, all New Jersey customers billed for
non-switched analog circuits will be notified by Verizon. Customers
can request that their circuits be disconnected and, if they
believe that Verizon took the circuit out of service, have the
right to request that Verizon technicians conduct an on-site
inspection of the wiring. Following this inspection, if it is
determined that the circuit is unusable due to Verizon's actions,
the customer will receive a refund of two years worth of charges.
Customers whose circuits are usable or that were destroyed,
but not by Verizon, may request that charges cease immediately.
can be large: For example, if a customer is paying for an inoperative
burglar alarm circuit, they could be entitled to refunds ranging
from $600 or over $2,300 for a low-speed data circuit.
Hotline and Free Auditing Service formed for New Jersey businesses.
In order to receive the benefits of the settlement, customers
must take action on or before the date printed in the settlement
notice. Customers with these circuits should be receiving a
notice of settlement. If you did not receive a notice and you
think that you are being billed for special circuits that are
not in use, you can contact Teletruth immediately.
the second case against Verizon New Jersey in which Teletruth
has assisted plaintiffs' counsel in obtaining relief for New
Jersey customers. In 2004, Teletruth worked with Mehri &
Skalet in a class action suit to protect the rights of small
businesses that were overcharged for business lines.
bills have become so complex that many customers are unable
to determine what they are being charged for and why,"
said Steven Skalet of Mehri & Skalet, PLLC, lead counsel
for the plaintiffs. "This settlement provides customers
with the information they need to make informed service choices
and puts money back in the pockets of customers who were charged
for circuits that did not actually exist."
pleased with the results of this case, but this is only the
tip of the iceberg,' states Tom Allibone, Director of Auditing
for Teletruth. "Phone bills are still riddled with problems
and this settlement only covers a small portion of the potential."
final approval by Judge Alexander P. Waugh, Jr., the settlement
will be implemented and customers will receive benefits. In
the settlement, Verizon denied liability or all allegations
Counsel for the plaintiffs include Mehri & Skalet, PLLC,
Sheller, Ludwig & Badey, PC, Seeger Weiss LLP, and Lee &
Associates. The case is Junto v. Verizon New Jersey, Inc., Superior
Court of New Jersey, Law Division, Middlesex County, Docket
To see a
Notice of Settlement, a Copy of a Phone Bill, and for more information
about the court cases, Teletruth, and the problems with phone
Information Page and FAQ about the case and HOTLINE http://www.teletruth.org/circuits.htm