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  Slamming & Cramming
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Slamming is the illegal practice of changing your local or long distance service provider without your permission, while cramming is the addtition of illegal charges on your local or long distance bill.

These two problems can happen on both your local as well as your long distance phone bills, even though slamming is more common with your long distance bill. According to the Teletruth phonebill auditors, though the local phone companies insist that cramming' is more common with long distance carriers, the truth is that local phone services are filled with illegally adding charges to phonebills.

FCC:'s Definition on Slamming and what to do about it.

"Slamming is the illegal practice of changing a consumer's telephone service - local or
long distance service - without permission. The Commission's new slamming liability rules
provide a remedy if you've been slammed and take the profit out of slamming for
telephone companies."

FCC:'s Definition on Cramming and what to do about it.

"Cramming refers to the submission or inclusion of unauthorized, misleading, or deceptive charges on consumers' local telephone bills. The billing relationship between the Service Providers and the Local phone companies (LECs) stems from the fact that many LECs bill their local telephone customers for some services provided by others such as long distance carriers and information service providers, pursuant to contracts and/or tariffs."

A longer, more detailed discription can be found at:

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